Returns & Exchanges

Returns Policy

Goods must be returned to us within 30 days of receipt, undamaged and in their original packaging with the returns slip completed.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item.

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

If an undamaged item is returned to us outside of the 30-day time frame, a credit note (valid for 1 year) will be issued, at the discretion of The Grey Works.

We will inspect the returned item and will notify you of your refund/replacement or exchange via email. We try to process returns as soon as possible once they have reached our Warehouse. However, returns can take up to 21 days to be processed, especially during busy periods.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact, you via phone or email.

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at The Grey Works discretion.

We cannot be held responsible for goods lost in transit when using other alternative return service which are not arranged via our Customer Service team.

Postage charges for returned products are the full responsibility of the purchaser and are non-refundable by The Grey Works.

Refunds / Exchanges

It can take up to 7 working days from the date of your return for your parcel to be delivered back to our Warehouse.

We will inspect the returned item and will notify you of your refund/replacement or exchange via email.

This is usually done within 5 working days of receiving your return into our Warehouse.

During busy periods, please allow up to 21 days for your return to be received and processed.

Refunds - Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.)

Exchanges - If you wish to return an item for an exchange and the exchanged item is of a lower value then a refund will be issued for the difference. If the exchanged item is of a higher value, then our Customer Service Team will be in touch to take the additional payment required.

Exchanges are subject to availability.

For electrical items, there may be extended guarantee through the manufacturer- please refer to original product packaging for more information.

Returning an item

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item.

Please ensure that you have emailed rebecca@thegreyworks.com before you send the item back. Returns can take up to 21 days to be processed, especially during busy periods.

We cannot accept responsibility for packages that never reach us.

View full terms and conditions here.